FAQ
Q: Do you make birthday cakes?
A: Yes, we do offer birthday cakes but only for London. However, our birthday cake types are very limited, they are best known for their unique and customised flavours.
Q: What ingredients do you use?
A: We take great pride in the ingredients we use and the network of partners we choose to work with, including:
● French cultured butter
● Free-range eggs
● Premium dairy products
● Artisan flours from local mills
Q: Do you offer alternative sweetener options?
A: No, we exclusively use sugar in our products. While sweeteners may be a good alternative for those with medical requirements, we believe that natural sugar is the best choice for our artisanal baked goods.
Q: How far in advance should I place my order?
A: We take pre-order orders only, orders placed from Friday to Monday will be shipped on Wednesday, and orders placed from Tuesday to Thursday will be shipped on Friday.
Q: What if I need to cancel my order?
A: We understand that you may need to cancel your order and we are happy to do so with no charge by 6pm one day before your delivery date. E.g., you can cancel your order with full refund on Tuesday before 6pm if your order will be shipped on Wednesday.
We use fresh ingredients that will be ordered specifically to prepare your food. For this reason and to prevent food waste, we are not able to refund orders cancelled after this time.
Q: Do you offer collection options?
A: Pick up available in Acton Main Line Station (Elizabeth Line) and North Acton Station (Central Line).
Q: What is your minimum order value?
A: No minimum order value, free shipping on orders over £50
Q: Do you take custom or wholesale orders?
A: Please contact us via contact form